Assessing the Perceptions of the General Merchandise Store Owners on the Implementation of a Streamlined Business Permit and Licensing System in Maasim, Sarangani Province

Registration ID: IJNRD_221244

Published ID: IJNRD2405452

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Mariel G. Villanueva , Tito B. Cagang, Jr. , Jean Stephen C. Abellana , John Rey C. Pacquiao , Jeah Krizzel S. Gicale

streamlined business permit, licensing system

This study assessed the perceptions of general merchandise store owners on the implementation of a streamlined business permit and licensing system in Maasim, Sarangani Province, and described their lived experiences when they secured their business permits and licenses. To attain this study’s objective, the researchers utilized a mixed method whereby thirty (30) respondents and five (5) informants were selected using a purposive sampling technique since they exhibited the same criteria of being the study’s respondents. Using the statistical tools, it was found that most of the respondents have been operating their businesses for 5 years and a month to 10 years, and gain a store’s monthly income above Php. 10,000. Generally, they are very satisfied (x=4.36) with the implementation of a streamlined business permit and licensing system concerning the Submission of Requirements, Assessment of Requirements, Payment of Business Permit/License, and Issuance of Business Permit/License. Furthermore, there is no statistically significant difference in the perceptions of the respondents on the implementation of a streamlined business permit and licensing system when grouped according to years of business operation and the store’s monthly income. Based on the informants’ lived experiences when they secured their business permit/license, they had satisfaction because there was a smooth workflow being practiced, and the tellers fostered the utmost customer service. Hence, it is recommended that the administrative office through the mayor of the municipality may establish a monitoring framework to assess the performance of the streamlined system.

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Mariel G. Villanueva, Tito B. Cagang, Jr., Jean Stephen C. Abellana, John Rey C. Pacquiao, & Jeah Krizzel S. Gicale (May-2024). Assessing the Perceptions of the General Merchandise Store Owners on the Implementation of a Streamlined Business Permit and Licensing System in Maasim, Sarangani Province. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 9(5), e476-e487. https://ijnrd.org/papers/IJNRD2405452.pdf

Volume 9 Issue 5, May-2024

Pages : e476-e487

Paper Reg. ID: IJNRD_221244

Published Paper Id: IJNRD2405452

Downloads: 000121988

Research Area: Management

Country: GENERAL SANTOS CITY (DADIANGAS), SOUTH COTABATO, Philippines

Published Paper PDF: https://ijnrd.org/papers/IJNRD2405452.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2405452

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

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