Assessment of Services Available in the Jhumritelaiya Municipal Council (JMC)

Registration ID: IJNRD_304108

Published ID: IJNRD2502312

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Abhay Krishna Singh, Lemanshu Kumar, Kanhaiya Lal

Jhumritelaiya municipal council (JMC), Municipal service, Quality of service delivery, Urban local body (ULB).

Jhumritelaiya is a town designated as municipal council located in the Koderma District of Jharkhand. Several studies confirm the rapid urbanization leads population growth makes the challenges for urban government to provide the municipal services sufficiently for fulfilling the residents’ demand. While the gap persists between the service provision and citizen’s satisfaction on it. The quality of the services may depreciate due to dissatisfaction of residents with provided urban services. Therefore, the assessment of the service quality from the residents’ perspective and accordingly highlighting the gap is necessary for sustainable town management. Present study is an attempt to assess the services delivery from residents’ perspective in the Jhumritelaiya Municipal Council of Jharkhand. The study is based on the quantitative analysis of primary data surveyed from households in the Jhumritelaiya Municipal Council, Jharkhand. Assessment of the services delivery across the 28 wards of the Jhumritelaiya Municipal Council has been done for showing the pattern of availability and quality of the provided services using geo-statistical and geo-spatial techniques in the study area. The analysis of quality of available services provided reveals that the majority of the population are availing the services and the available services are fulling the citizen’s demand in the study area. While a significant proportion of the households are dissatisfied or unaware about the provided services and its quality delivery. However, a section of the residents is willing to upgrade the services. Thus, there is need to underline the factors responsible and residents’ requirements in order to fulfil the citizen’s demands about the services.

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Abhay Krishna Singh, Lemanshu Kumar, & Kanhaiya Lal (February-2025). Assessment of Services Available in the Jhumritelaiya Municipal Council (JMC). INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 10(2), d122-d132. https://ijnrd.org/papers/IJNRD2502312.pdf

Volume 10 Issue 2, February-2025

Pages : d122-d132

Paper Reg. ID: IJNRD_304108

Published Paper Id: IJNRD2502312

Downloads: 000121984

Research Area: Science and Technology

Author Type: Indian Author

Country: -, -, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2502312.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2502312

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

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