INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
This study investigates the complex interplay between technology, human capital development, and organizational performance within commercial banks in Ikeja, Lagos State, Nigeria. Employing correlation matrix analysis, the research unveils a spectrum of relationships among key variables. Notable findings include strong positive correlations between Return on Equity and Customer Satisfaction Index, and between Leadership Style and Customer Satisfaction Index. Moderate correlations indicate a potential impact of Net Profit Margin on customer satisfaction, and a connection between Leadership Development Programs and Market Share. The study concludes that while correlations illuminate potential associations, causation requires further exploration, highlighting the need for comprehensive investigation. Recommendations encompass investing in leadership development, enhancing customer satisfaction, optimizing technological investments, addressing employee turnover holistically, and contextualizing relationships. The implications for bank operations in Ikeja underscore the importance of strategic alignment between technology, human capital, and performance.
Keywords:
Technology, Human Capital Development, Organizational Performance, Commercial Banks, Correlation Analysis.
Cite Article:
"Technology, human capital development and organizational performance amongst commercial banks in Ikeja, Lagos state, Nigeria", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 9, page no.a395-a407, September-2023, Available :http://www.ijnrd.org/papers/IJNRD2309049.pdf
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ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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