Paper Title
Technology, human capital development and organizational performance amongst commercial banks in Ikeja, Lagos state, Nigeria
Article Identifiers
Authors
Arowolo Akorede Elizabeth
Keywords
Technology, Human Capital Development, Organizational Performance, Commercial Banks, Correlation Analysis.
Abstract
This study investigates the complex interplay between technology, human capital development, and organizational performance within commercial banks in Ikeja, Lagos State, Nigeria. Employing correlation matrix analysis, the research unveils a spectrum of relationships among key variables. Notable findings include strong positive correlations between Return on Equity and Customer Satisfaction Index, and between Leadership Style and Customer Satisfaction Index. Moderate correlations indicate a potential impact of Net Profit Margin on customer satisfaction, and a connection between Leadership Development Programs and Market Share. The study concludes that while correlations illuminate potential associations, causation requires further exploration, highlighting the need for comprehensive investigation. Recommendations encompass investing in leadership development, enhancing customer satisfaction, optimizing technological investments, addressing employee turnover holistically, and contextualizing relationships. The implications for bank operations in Ikeja underscore the importance of strategic alignment between technology, human capital, and performance.
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How To Cite (APA)
Arowolo Akorede Elizabeth (September-2023). Technology, human capital development and organizational performance amongst commercial banks in Ikeja, Lagos state, Nigeria. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(9), a395-a407. https://ijnrd.org/papers/IJNRD2309049.pdf
Issue
Volume 8 Issue 9, September-2023
Pages : a395-a407
Other Publication Details
Paper Reg. ID: IJNRD_203702
Published Paper Id: IJNRD2309049
Downloads: 000121999
Research Area: Management
Country: Oyo, Oyo State, Nigeria
Published Paper PDF: https://ijnrd.org/papers/IJNRD2309049.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2309049
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Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
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This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition
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