INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
The COVID-19 pandemic catalyzed the surge in contactless retailing services in Singapore, reshaping the retail landscape. This study investigates the current status, advantages, challenges, and prospects of contactless retailing services. A synthesis of literature and data analysis reveals a growing inclination among consumers towards contactless payments and self-checkout kiosks for safety reasons. Singapore's advanced digital infrastructure and government support have accelerated the widespread adoption of these services. However, challenges persist, including the financial commitment needed for technological upgrades and the necessity for consumers to adapt to these new methods. The study's objectives encompass understanding the industry's current state, identifying its benefits, analyzing consumer behavior, assessing technological capabilities, and recognizing challenges and opportunities. Recommendations include continued investment in technology, personalized shopping experiences, customer education, safety measures, and collaboration among retailers to enhance the contactless retailing experience. In conclusion, contactless retailing services have evolved from pandemic necessities to integral components of Singapore's retail industry, promising to provide consumers with safer, more efficient, and satisfying shopping experiences in the future.
"Contactless Retailing Services in Singapore ", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 9, page no.a73-a79, September-2023, Available :http://www.ijnrd.org/papers/IJNRD2309010.pdf
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2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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