Paper Title
Consumer's satisfaction towards Rapido App
Article Identifiers
Authors
Dr. Prabu Vengatesh , Mohith J Santhosh
Keywords
Rapido, Transportation, Booking, Satisfaction
Abstract
The emergence of ride-hailing apps has transformed the transportation industry by providing convenient and affordable transportation options. Among these apps, Rapido has gained popularity in recent years due to its user-friendly interface and fast service. This study aims to examine customer satisfaction towards the Rapido app by conducting a survey of Rapido users. The survey was administered to 500 Rapido users who were selected using a random sampling technique. The survey measured customer satisfaction based on various parameters such as ease of booking, driver behavior, app interface, and overall experience. The most important factors contributing to customer satisfaction were the ease of booking, driver behavior, and app interface. The study highlights the importance of providing a user-friendly interface and good driver behavior to enhance customer satisfaction. The findings of this study will help Rapido to improve its services and provide better experiences to its customers
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How To Cite (APA)
Dr. Prabu Vengatesh & Mohith J Santhosh (April-2023). Consumer's satisfaction towards Rapido App. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(4), e558-e564. https://ijnrd.org/papers/IJNRD2304479.pdf
Issue
Volume 8 Issue 4, April-2023
Pages : e558-e564
Other Publication Details
Paper Reg. ID: IJNRD_192265
Published Paper Id: IJNRD2304479
Downloads: 000121984
Research Area: Commerce
Country: Coimbatore, Tamil Nadu, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2304479.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2304479
About Publisher
Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
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Licence
This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition
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