Paper Title
A COMPARATIVE STUDY ON CUSTOMER SATISAFACTION BETWEEN AMAZON AND FLIPKART
Article Identifiers
: Authors
Keywords
online sites, Customer Satisfaction, Customer Expectations
Abstract
Internet became more powerful and basic tool for every person’s need and the way people work. By integrating various online information management tools using Internet, various innovative companies have set up systems for taking customer orders, facilitate making of payments, Customer service, collection of marketing data, and online feedback respectively. These activities have collectively known as e-commerce or Internet commerce. Online shopping made so easy for everyone with their product variations and simple way to buy things. An attempt has been made to critically examine various corporate and business level strategies of two big e-trailers and those are flip kart and Amazon. Comparison have been done considering e-commerce challenges, their business model, funding, revenue generation, growth, survival strategies, Shoppers’ online shopping experience, value added differentiation, and product offerings. Both these big players made their own mark in India, but who is going to be ultimate winner or be the top one is going to be. A comparative study of Flipkart.com with one of the close competitor Amazon.com delivers the information about the different strategies to succeed in e-commerce market and different opportunities available in India
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How To Cite (APA)
HEMALATHA B & DR.S.UMAMAHESHWARI (April-2023). A COMPARATIVE STUDY ON CUSTOMER SATISAFACTION BETWEEN AMAZON AND FLIPKART. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(4), e452-e457. https://ijnrd.org/papers/IJNRD2304463.pdf
Issue
Volume 8 Issue 4, April-2023
Pages : e452-e457
Other Publication Details
Paper Reg. ID: IJNRD_192078
Published Paper Id: IJNRD2304463
Downloads: 000122254
Research Area: Arts
Author Type: Indian Author
Country: chennai, tamilnadu, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2304463.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2304463
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