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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | A COMPARATIVE STUDY ON CUSTOMER SATISAFACTION BETWEEN AMAZON AND FLIPKART |
| Authors Name: | HEMALATHA B , DR.S.UMAMAHESHWARI |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_192078
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| Published Paper Id: | IJNRD2304463 |
| Published In: | Volume 8 Issue 4, April-2023 |
| DOI: | |
| Abstract: | Internet became more powerful and basic tool for every person’s need and the way people work. By integrating various online information management tools using Internet, various innovative companies have set up systems for taking customer orders, facilitate making of payments, Customer service, collection of marketing data, and online feedback respectively. These activities have collectively known as e-commerce or Internet commerce. Online shopping made so easy for everyone with their product variations and simple way to buy things. An attempt has been made to critically examine various corporate and business level strategies of two big e-trailers and those are flip kart and Amazon. Comparison have been done considering e-commerce challenges, their business model, funding, revenue generation, growth, survival strategies, Shoppers’ online shopping experience, value added differentiation, and product offerings. Both these big players made their own mark in India, but who is going to be ultimate winner or be the top one is going to be. A comparative study of Flipkart.com with one of the close competitor Amazon.com delivers the information about the different strategies to succeed in e-commerce market and different opportunities available in India |
| Keywords: | online sites, Customer Satisfaction, Customer Expectations |
| Cite Article: | "A COMPARATIVE STUDY ON CUSTOMER SATISAFACTION BETWEEN AMAZON AND FLIPKART", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 4, page no.e452-e457, April-2023, Available :http://www.ijnrd.org/papers/IJNRD2304463.pdf |
| Downloads: | 000118750 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2304463 Registration ID: 192078 Published In: Volume 8 Issue 4, April-2023 DOI (Digital Object Identifier): Page No: e452-e457 Country: chennai, tamilnadu, India Research Area: Arts Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2304463 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2304463 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016
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