User Attitudes and Behavioural Intentions Towards ChatGPT: An Exploratory Study

Registration ID: IJNRD_191069

Published ID: IJNRD2304386

DOI: Click Here to Get

Poushai Sahu , Mahima M H , Asha Kumari , Dr.Vinoth S , Dr.Gopalakrishnan C

ChatGPT Use, Purpose, User Attitude, Behavioural Intentions, Recommendation.

This research study aims to explore the user attitudes and behavioural intentions towards ChatGPT, a language model chatbot based on GPT-3.5 architecture. The study used an online survey to collect data from 110 respondents, focusing on their demographic information, usage patterns, and behavioural intentions towards ChatGPT. The findings suggest that the majority of users are young males with a bachelor's degree and student occupation. The primary motive behind using ChatGPT is to quickly acquire information, with a focus on general knowledge questions and writing assistance. Both male and female users have a positive attitude towards ChatGPT, finding it easy to use, trustworthy, and helpful. Behavioural intentions of users are strongly influenced by satisfaction, future use, and recommendation to others. The study also highlights the potential of ChatGPT as a valuable resource for students. The results indicate that ChatGPT has emerged as a preferred chatbot among users, providing quick and accurate responses to their queries. The findings of this study provide insights that can be used to enhance the capabilities of ChatGPT and improve user satisfaction. Further research is recommended to investigate the usage and attitudes towards ChatGPT among different age groups, genders, and educational backgrounds.

Published Paper   E-Certificate

Poushai Sahu, Mahima M H, Asha Kumari, Dr.Vinoth S, & Dr.Gopalakrishnan C (April-2023). User Attitudes and Behavioural Intentions Towards ChatGPT: An Exploratory Study. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(4), d627-d636. https://ijnrd.org/papers/IJNRD2304386.pdf

Volume 8 Issue 4, April-2023

Pages : d627-d636

Paper Reg. ID: IJNRD_191069

Published Paper Id: IJNRD2304386

Downloads: 000121986

Research Area: Management

Country: Bengaluru, KARNATAKA, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2304386.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2304386

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

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