Paper Title
ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING
Article Identifiers
: Authors
Keywords
3PL, Outsourcing, Relationship management, Third party logistics
Abstract
The changing nature of logistics outsourcing relationships has received much attention in the academic logistics literature, including the redefinition of “3PL.” The “modern” definition of third-party logistics as “a relationship between a shipper and third party which, compared to basic services, has more customized offerings, encompasses a broader number of service. Unlike individual exchanges in the sense that relational exchanges expand over time, participants can expect to engage in social exchanges to elicit non-economic and personal satisfaction. In order to identify the antecedents of this type of behavior, a relationship marketing perspective is adopted. This work aims at explore the relationship management from the perspective of third-party logistics provider based on why third-party logistics providers should pay attention to relationship management and try to figure out how they manage the relationship with customers.
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How To Cite (APA)
Prabu J & Dr. Justin Joy (April-2022). ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 7(4), 182-196. https://ijnrd.org/papers/IJNRD2204018.pdf
Issue
Volume 7 Issue 4, April-2022
Pages : 182-196
Other Publication Details
Paper Reg. ID: IJNRD_180829
Published Paper Id: IJNRD2204018
Downloads: 000122255
Research Area: Management
Author Type: Indian Author
Country: BANGALORE, KARNATAKA, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2204018.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2204018
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