ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING

ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING

Registration ID: IJNRD_180829

Published ID: IJNRD2204018

DOI: Click Here to Get

Prabu J , Dr. Justin Joy

3PL, Outsourcing, Relationship management, Third party logistics

The changing nature of logistics outsourcing relationships has received much attention in the academic logistics literature, including the redefinition of “3PL.” The “modern” definition of third-party logistics as “a relationship between a shipper and third party which, compared to basic services, has more customized offerings, encompasses a broader number of service. Unlike individual exchanges in the sense that relational exchanges expand over time, participants can expect to engage in social exchanges to elicit non-economic and personal satisfaction. In order to identify the antecedents of this type of behavior, a relationship marketing perspective is adopted. This work aims at explore the relationship management from the perspective of third-party logistics provider based on why third-party logistics providers should pay attention to relationship management and try to figure out how they manage the relationship with customers.

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"ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.7, Issue 4, page no.182-196, April-2022, Available :https://ijnrd.org/papers/IJNRD2204018.pdf

Volume 7 Issue 4, April-2022

Pages : 182-196

Paper Reg. ID: IJNRD_180829

Published Paper Id: IJNRD2204018

Downloads: 000121128

Research Area: Management

Country: BANGALORE, KARNATAKA, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2204018.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2204018

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

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This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition

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