An Observational Study on In-Patient Department (IPD) of Healthworld Hospitals, Durgapur

Registration ID: IJNRD_328349

Published ID: IJNRD2609101

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Souvik Laha

In-Patient Department (IPD), Hospital Operations, Care Coordination, Discharge Workflow, Healthworld Hospitals, Healthcare Administration, Patient Satisfaction, Biomedical Waste Management.

This report presents an operational study of the In-Patient Department (IPD) at Healthworld Hospitals, a 300-bedded NABH-accredited tertiary care facility in Durgapur, West Bengal. Focusing on the administrative and managerial functions of an In-Patient (IP) Coordinator, the study evaluates healthcare service delivery, patient counseling, multi-departmental coordination, and discharge workflows across critical areas, including Semi-Private Wards and ICU units. Practical exposure highlights adherence to institutional protocols such as Biomedical Waste (BMW) Management (Rules, 2016), hospital safety and emergency codes, high-risk consent documentation, and Leave Against Medical Advice (LAMA) protocols. Key operational workflows examined include surgical clearances via insurance/sponsorship desks (Cash, Corporate, and Swasthya Sathi) and draft iterations of the final discharge summary to prevent administrative delays. Observational findings indicate high patient satisfaction regarding clinical staff conduct, accessibility, and baseline hygiene maintained by General Duty Assistants (GDA) and housekeeping personnel. However, key logistical bottlenecks were identified, including limited attendant seating, extended elevator transit times, and peak-hour staffing constraints. Strategic recommendations are proposed to enhance service operations, such as expanding waiting infrastructure, increasing support staffing levels, optimizing vertical transit efficiency, and utilizing patient-facing digital media to improve the overall patient experience. Ultimately, the study underscores the IP Coordinator's critical role as an operational bridge among clinicians, administrative desks, and patients to ensure coordinated, efficient, and patient-centered hospital care.

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Souvik Laha (September-2026). An Observational Study on In-Patient Department (IPD) of Healthworld Hospitals, Durgapur. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 11(9), b1-b4. https://ijnrd.org/papers/IJNRD2609101.pdf

Volume 11 Issue 9, September-2026

Pages : b1-b4

Paper Reg. ID: IJNRD_328349

Published Paper Id: IJNRD2609101

Research Area: Medical Science All

Author Type: Indian Author

Country: Bishnupur, West Bengal, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2609101.pdf

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Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

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