Paper Title
Patient Satisfaction in Selected Government Hospitals of Uttarakhand: A Study Based on Patient Perceptions.
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Registration ID: IJNRD_324423
Published ID: IJNRD2605250
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Keywords
Patient Satisfaction, Government Hospitals, Healthcare Services, Patient Perception, Service Quality, Public Healthcare, Uttarakhand
Abstract
Patient satisfaction is widely regarded as an essential marker for the quality and effectiveness of healthcare delivery. This is especially true for publicly funded healthcare facilities where ensuring access and affordability are the main priorities. This paper is an attempt to measure the patient satisfaction level in a few government hospitals of Uttarakhand. The study is based on patient perceptions and experiences of these hospitals. The research explores multiple facets of hospital service such as the availability of hospital facilities, the attitude of doctors and nursing staff cleanliness waiting time, availability of medicines, diagnostic services, and overall satisfaction with treatment. This research has been carried out on the basis of a survey conducted among patients visiting a few government hospitals of different regions of Uttarakhand. For the analysis of patient perceptions, a descriptive as well as analytical research design was adopted. The major factors affecting satisfaction levels have been identified with the help of statistical methods like percentage analysis, mean score, and comparative analysis. The research shows that although patients appreciate the low cost and easy availability of healthcare services provided by the government, they point out several serious problems such as overcrowding, very long waiting hours, poor condition of facilities, lack of medicines, and issues with sanitation. Meanwhile, a number of respondents credited the work and kindness of doctors and nurses at many hospitals. The article argues that public awareness of healthcare service quality, staff efficiency, hospital environment, and getting medical help on time largely determine patient satisfaction. The report asserts that building hospital infrastructure, revamping hospital operations, keeping sufficient medicines and medical workers, and providing patient-centered care throughout the healthcare process could be ways to deliver a more satisfactory experience for patients in the public hospitals of Uttarakhand. Overall, this study is expected to help healthcare providers and policy makers in delivering quality public healthcare services and building the public's faith in government hospitals.
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How To Cite (APA)
Rituraj Das, Dr. Ajay Chaurasia, Nupur Singh, Shivani Bhatt, & Uttam Negi (May-2026). Patient Satisfaction in Selected Government Hospitals of Uttarakhand: A Study Based on Patient Perceptions.. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 11(5), c464-c474. https://ijnrd.org/papers/IJNRD2605250.pdf
Issue
Volume 11 Issue 5, May-2026
Pages : c464-c474
Other Publication Details
Paper Reg. ID: IJNRD_324423
Published Paper Id: IJNRD2605250
Research Area: Other area not in list
Author Type: Indian Author
Country: Dehradun, Uttarakhand, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2605250.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2605250
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