Determinants of Customer Satisfaction in Hotel Industry of Pakistan

Registration ID: IJNRD_300301

Published ID: IJNRD2409097

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SHIVANSU SACHAN , AISHWARYA ARYA , ANKIT KUMAR , ARVIND CHAUHAN , SAURABH TRIPATHI

Service quality, service features, customer satisfaction, future intentions

This article stated that customer satisfaction is a self-evaluation that is strongly influenced by the customer's expectations of the service. The most dynamic verb in the customer's vocabulary is "improve". Therefore, the hotel industry, like any other industry, knows the importance of customer opinion, and the general goal of customer satisfaction is to be as close to customers as possible. It started with the concept of customer satisfaction in the hotel industry and the determinants of satisfaction leading to customer goals. 5 Likert scale was used to measure responses. The results of this study showed that improved service quality and improved service characteristics lead to greater customer satisfaction and increased expectations of satisfied customers.

Published Paper   E-Certificate

SHIVANSU SACHAN, AISHWARYA ARYA, ANKIT KUMAR, ARVIND CHAUHAN, & SAURABH TRIPATHI (September-2024). Determinants of Customer Satisfaction in Hotel Industry of Pakistan. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 9(9), a868-a874. https://ijnrd.org/papers/IJNRD2409097.pdf

Volume 9 Issue 9, September-2024

Pages : a868-a874

Paper Reg. ID: IJNRD_300301

Published Paper Id: IJNRD2409097

Downloads: 000121974

Research Area: Others area

Country: kanpur, uttar pradesh, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2409097.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2409097

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

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