Assessing the Completeness of the Chronology Letter for Patients in the Emergency Room in Cases of Minor Accidents as a Requirement to File BPJS Claims at Muhammadiyah Hospital in Bandung

Registration ID: IJNRD_225882

Published ID: IJNRD2407514

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Kania Mardiana, Desy Widyaningrum

Completeness, Chronological Letter, Emergency, BPJS Claim, BPJS Health

In order to make a claim with BPJS Health, patients' complete medical records from emergency rooms are necessary. This includes chronological letters in the event of small mishaps like falling from a tree, slipping in the restroom, or falling at home. In situations of minor incidents, incomplete emergency room patient files were still discovered at the Muhammadiyah Hospital in Bandung. In order to be eligible to claim BPJS at the Muhammadiyah Hospital in Bandung in 2024, the completeness of chronological letters from emergency unit patients in cases of small accidents was the subject of this study. In this study, a quantitative approach to descriptive research was adopted as the methodology. 247 BPJS Health emergency unit patient claim files for minor injury situations from January to March of 2024 comprised the research population. Total sampling was the sample method employed in this study. Techniques for gathering data include interviews and observation. With an average proportion of 68% and 32% of incomplete letters, the data indicated that there were still a large number of complete chronological letters. Inadequate chronological letters can be caused by emergency department registration staff not being as thorough, having short service times, not being closely monitored, and forgetting things. The effects are being felt in data management and officer effort during reporting operations, as well as in payment delays and disruptions to hospital cash flow resulting from the BPJS claims procedure being hampered

Published Paper   E-Certificate

Kania Mardiana & Desy Widyaningrum (July-2024). Assessing the Completeness of the Chronology Letter for Patients in the Emergency Room in Cases of Minor Accidents as a Requirement to File BPJS Claims at Muhammadiyah Hospital in Bandung. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 9(7), g138-g141. https://ijnrd.org/papers/IJNRD2407514.pdf

Volume 9 Issue 7, July-2024

Pages : g138-g141

Paper Reg. ID: IJNRD_225882

Published Paper Id: IJNRD2407514

Downloads: 000122255

Research Area: Computer Science & Technology 

Author Type: Foreign Author

Country: Bandung, Jawa Barat, Indonesia

Published Paper PDF: https://ijnrd.org/papers/IJNRD2407514.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2407514

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

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