Barriers to TQM Implementation in Service Industry

Registration ID: IJNRD_225121

Published ID: IJNRD2407215

DOI: Click Here to Get

Dr. Mrityunjay Kumar , Ranjit kumar

Total Quality Management (TQM), Service Industry, Quality Measurement, Resistance to Change, Employee Training, Management Commitment, Service Delivery, Customer Satisfaction, Subjective Quality Measurement, TQM Framework, Cultural Change, Continuous Improvement

The goal of total quality management (TQM), a holistic approach to management, is to raise the caliber of goods and services by making constant improvements in response to customer input. Although TQM has been broadly embraced in the industrial sector, there are difficulties in implementing it in the service industry. The obstacles to TQM implementation in the service sector are examined in this research. One of the main challenges noted is that services are intangible, making it more difficult to quantify and standardize quality. Furthermore, the industry's strong emphasis on interpersonal communication creates unpredictable outcomes that are challenging to manage. Progress is further hampered by management and staff resistance to change, which frequently results from a lack of comprehension and dedication to TQM concepts. These problems are made worse by the lack of a well-defined TQM framework that is specific to services, as well as by insufficient resources and training. Lastly, a major obstacle is the subjective nature of service quality and customer pleasure, which makes quantifying them difficult. To overcome these obstacles, a customized strategy that considers the unique aspects of service delivery, comprehensive training initiatives, and a strong focus on leadership commitment are required to promote the cultural shift that is essential for the effective implementation of TQM.

Published Paper   E-Certificate

Dr. Mrityunjay Kumar & Ranjit kumar (July-2024). Barriers to TQM Implementation in Service Industry. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 9(7), c177-c185. https://ijnrd.org/papers/IJNRD2407215.pdf

Volume 9 Issue 7, July-2024

Pages : c177-c185

Paper Reg. ID: IJNRD_225121

Published Paper Id: IJNRD2407215

Downloads: 000121999

Research Area: Commerce

Country: RANCHI, Jharkhand, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2407215.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2407215

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

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