Paper Title
Exploring the Role of Chatbots and Virtual Assistants in Information Science and Knowledge Management
Article Identifiers
Authors
Marwah Hashim
Keywords
Abstract
This research investigates the evolving landscape of information science and knowledge management through the lens of chatbots and virtual assistants. As organizations strive to effectively handle vast amounts of data, these AI-driven conversational interfaces play a crucial role in streamlining information access and enhancing knowledge-sharing processes. For instance, the exponential growth of data, coupled with its increasing complexity, poses hurdles in efficient organization, retrieval, and utilization (Di Vaio, Palladino, Pezzi, et al., 2021). Key findings indicate their effectiveness in streamlining communication, automating routine tasks, and enhancing user experience. These technologies improve information retrieval and dissemination, contributing to efficient knowledge management. Organizations are recommended define clear objectives, establish user-centric design, ensure continuous Improvement, and many others.
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How To Cite (APA)
Marwah Hashim (January-2024). Exploring the Role of Chatbots and Virtual Assistants in Information Science and Knowledge Management. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 9(1), b506-b513. https://ijnrd.org/papers/IJNRD2401154.pdf
Issue
Volume 9 Issue 1, January-2024
Pages : b506-b513
Other Publication Details
Paper Reg. ID: IJNRD_212404
Published Paper Id: IJNRD2401154
Downloads: 000121977
Research Area: Information TechnologyÂ
Country: Alqaswaa, Almadinah, Saudi Arabia
Published Paper PDF: https://ijnrd.org/papers/IJNRD2401154.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2401154
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Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
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This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition
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IJNRD is a Scholarly Open Access, Peer-reviewed, and Refereed Journal with a High Impact Factor of 8.76 (calculated by Google Scholar & Semantic Scholar | AI-Powered Research Tool). It is a Multidisciplinary, Monthly, Low-Cost Journal that follows UGC CARE 2025 Peer-Reviewed Journal Policy norms, Scopus journal standards, and Transparent Peer Review practices to ensure quality and credibility. IJNRD provides indexing in all major databases & metadata repositories, a citation generator, and Digital Object Identifier (DOI) for every published article with full open-access visibility.
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Current Issue: Volume 10 | Issue 10 | October 2025
Impact Factor: 8.76
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