IMPROVING MAINTENANCE MANAGEMENT PROCESSES AND RESOURCE ALLOCATION AT SUPERANNUATION HALL, UNIVERSITY OF CAPE COAST

Registration ID: IJNRD_202853

Published ID: IJNRD2307477

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Sarah Rahmata Addai-Buobu

Maintenance Management Process, Continuous Improvement , Superannuation Hall

ABSTRACT The Superannuation Hall at the University of Cape Coast faces challenges in responding to maintenance requests promptly, leading to decreased students’ satisfaction and trust in the maintenance system of the Hall. this report aimed to identify the causes of delays and provide recommendations to improve the maintenance management system of the Hall. The conceptual framework introduces the Continuous Improvement Model, which originated in Japan and emphasizes steady improvement. The model involves continuous learning, employee engagement, and planned improvement cycles. It has been successfully implemented in various sectors and can be applied to improve maintenance processes, making them more responsive to maintenance requests. The application of the Continuous Improvement Model in maintenance management includes planning, implementation, monitoring and evaluation, and feedback and corrective action stages. The model helps reduce delays in responding to maintenance requests by fostering a culture of continuous improvement and involving all stakeholders. The research approach used included was action research. Observation and the use of secondary data on maintenance works at Superannuation Hall was used. An observation checklist was used to guide the data collection process, focusing on various maintenance management functions. The findings highlight issues such as inadequate staffing levels, delays in procurement process, delay in the supply of Hall consumables, weak inventory control, and end-user neglect. The recommendations include transferring additional technical staff, improving the procurement process, establishing an effective inventory control system, educating students, and enhancing maintenance supervision. Implementation of these recommendation will lead to improved maintenance services, reduce cost and a positive impact on the University’s reputation. Ultimately, students at Superannuation Hall will benefit from a better living environment and enhanced support for their maintenance needs.

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Sarah Rahmata Addai-Buobu (July-2023). IMPROVING MAINTENANCE MANAGEMENT PROCESSES AND RESOURCE ALLOCATION AT SUPERANNUATION HALL, UNIVERSITY OF CAPE COAST . INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(7), e630-e641. https://ijnrd.org/papers/IJNRD2307477.pdf

Volume 8 Issue 7, July-2023

Pages : e630-e641

Paper Reg. ID: IJNRD_202853

Published Paper Id: IJNRD2307477

Downloads: 000122034

Research Area: Management

Author Type: Foreign Author

Country: Cape Coast, Cape Coast, Ghana

Published Paper PDF: https://ijnrd.org/papers/IJNRD2307477.pdf

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