“A DEEPLY STUDY ON SERVICE QUALITY DIMENSION OF PROVIDED BY THE INDIAN DEPARTMENT OF POST – WITH SPECIAL REFERENCE TO JAMNAGAR CITY OF GUJARAT ”

Registration ID: IJNRD_202726

Published ID: IJNRD2307437

DOI: Click Here to Get

DR.SHAILESH MAKWANA M.

Postal Service, Department Of Post, Service Quality, Dimension Of Service Quality, Social-Responsibility

Postal service very important part of the service marketing. So History of the The 164 years ago, Indian department of post is oldest government institution in Indian service sector. History of the Indian post office is tracked back to British rule. Act was enacted in 1st October 1854, and first post office was established in Mumbai, and Head quarter arrived to New Delhi-(India) and another arrived to Head quarter to Ahmedabad-(Gujarat) the postal network of big over 1,55,000 branches outlets in the world in India (9046 post office arrived in Gujarat state). and famous slogan known that for the department of post : “ DAK SEVA, JAN SEVA” Reliability, Responsiveness, Assurance, Tangibility, Empathy, very important role play in dimension of service sector . So The Indian postal department is continuing to meet its business needs without losing of social responsibilities.

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DR.SHAILESH MAKWANA M. (July-2023). “A DEEPLY STUDY ON SERVICE QUALITY DIMENSION OF PROVIDED BY THE INDIAN DEPARTMENT OF POST – WITH SPECIAL REFERENCE TO JAMNAGAR CITY OF GUJARAT ”. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(7), e331-e340. https://ijnrd.org/papers/IJNRD2307437.pdf

Volume 8 Issue 7, July-2023

Pages : e331-e340

Paper Reg. ID: IJNRD_202726

Published Paper Id: IJNRD2307437

Downloads: 000121983

Research Area: Commerce

Country: JAMNAGAR, GUJARAT, India

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