Evolution of consumer Protection legislations in India: A study

Registration ID: IJNRD_198530

Published ID: IJNRD2306098

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Dr. Seema Kashyap, Priyanka

Key Words: Caveat Emptor, Consumer, Education, E- Commerce, Exploitation, India, Protection.

Consumer Protection is a Socio-economic activity that is to be carried out by government and business with a prime interest of consumer satisfaction. Consumer protection has been a part of the responsibilities of the rulers in India even before independence. The sovereignty of the consumer in the market is no more than a myth, at least in the Indian situation. The consumer is a king only in name without any power or privilege or rights. The mercantile maxim, ‘Caveat emptor’ (let the buyer beware), prevails in the Indian market environment, and the seller does not hold himself responsible for the quality of what he sells. This, more or less, is the plight of the illiterate as well as the educated consumer. What is true of India, it would seem, is true of many other developing and under developed countries of the world. Consumers are trapped in a maze of unethical business practices. Consumers are bearing all these silently without protest though they have every right to protect themselves against the evils of the market environment. Consequently to protect the basic consumer rights Government of India has taken development steps by way of enactment of various Acts and other measures to define, aware and help consumers. In India, the concept of consumer protection is not new, it is as old as trade and commerce itself. The Consumer Protection Act, 1986 (68 of 1986) is a milestone in the history of socioeconomic legislation in the country. The main objective of the new law is to provide for the better protection of the consumers unlike existing laws, which are punitive or preventive in nature. In reality, Consumers have to realize their role and importance. With the rise of digitalization and E-commerce platform, the CPA, 1986 contain many flaws to work in the synchrony with consumer protection in the present scenario, where new kind of issues are arising with the use of modern facilities like multi-level marketing, direct selling, teleshopping, and online sale, etc. To enhance consumer protection Government of India has enacted a new law i.e., the CPA, 2019 as important measures to deal with lacunae in the CPA, 1986. The CPA, 2019 is framed to ease the procedures involves in providing basic rights to the consumer, Hence the CPA, 2019 can be seen as a new milestone in empowering consumer.

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Dr. Seema Kashyap & Priyanka (June-2023). Evolution of consumer Protection legislations in India: A study. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(6), a846-a861. https://ijnrd.org/papers/IJNRD2306098.pdf

Volume 8 Issue 6, June-2023

Pages : a846-a861

Paper Reg. ID: IJNRD_198530

Published Paper Id: IJNRD2306098

Downloads: 000122259

Research Area: Other

Author Type: Indian Author

Country: Solan, Himachal Pradesh, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2306098.pdf

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