Application Based Speech Emotion Recognition System

Application Based Speech Emotion Recognition System

Registration ID: IJNRD_197100

Published ID: IJNRD2305873

DOI: Click Here to Get

Ishika Jain , Shreyas Deshpande , Neha Shilvant , Rashi Pandey

Businesses often underestimate the power of customer care or customer support to grow their revenues. Customers often receive generic responses that do not address their specific needs or emotions, leading to a lack of connection and dissatisfaction. Long wait times and slow response times can be frustrating for customers and lead to decreased satisfaction. Moreover poorly trained customer service agents can struggle to handle complex customer inquiries and provide adequate support, leading to dissatisfaction. They may not be able to accurately detect the emotional state of the customer, leading to an inappropriate response and further dissatisfaction. This can lead to shutting down of businesses. This paper proposes a system to provide a more personalized and empathetic response to customers by building a model using MLP Classifier. We are optimistic that our system based on MLP Classifier is more reliable as compared to the rest of the models available currently

Published Paper   E-Certificate

"Application Based Speech Emotion Recognition System", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.8, Issue 5, page no.i645-i647, May-2023, Available :https://ijnrd.org/papers/IJNRD2305873.pdf

Volume 8 Issue 5, May-2023

Pages : i645-i647

Paper Reg. ID: IJNRD_197100

Published Paper Id: IJNRD2305873

Downloads: 000121136

Research Area: Computer Engineering 

Country: pune, maharashtra, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2305873.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2305873

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJNRD (IJ Publication) Janvi Wave

This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition

Call For Paper - Volume 10 | Issue 8 | August 2025

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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (IJNRD) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies. The goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working in and around the world. IJNRD will provide an opportunity for practitioners and educators of engineering field to exchange research evidence, models of best practice and innovative ideas.

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