Paper Title
An Analysis of Citizen Satisfaction with Services Provided by Antyodaya Saral Kendra: A Case Study of Sonipat District (Haryana))
Article Identifiers
Authors
Dr Jagbir Narwal , Mohit Dahiya
Keywords
Antyodaya Saral Kendra, Public Service Delivery, E–Governance, Citizen Satisfaction, Public Service
Abstract
The old system of public service delivery is paper-based and time-consuming, which is inconsistent with present times and citizens satisfaction. The advent of ICT in governance improved the efficiency and effectiveness of public service delivery. The objective of this research paper is to examine citizens' satisfaction with the services given by Antyodaya Saral Kendra. The questionnaire schedule and observation method are used to obtain primary data for this purpose Using a random sample method, total 90 respondents were chosen from Antyodaya Saral Kendra Kharkhoda, Gohana, and Ganaur in Sonipat district, 30 from each. The data was analysed with SPSS. For satisfaction, variables such as service sector facilities, cost and availability of services, corruption, employee attitude, transparency in rules and procedures, simplicity of process, and queuing system are considered.
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How To Cite (APA)
Dr Jagbir Narwal & Mohit Dahiya (May-2023). An Analysis of Citizen Satisfaction with Services Provided by Antyodaya Saral Kendra: A Case Study of Sonipat District (Haryana)). INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(5), e945-e952. https://ijnrd.org/papers/IJNRD2305515.pdf
Issue
Volume 8 Issue 5, May-2023
Pages : e945-e952
Other Publication Details
Paper Reg. ID: IJNRD_196024
Published Paper Id: IJNRD2305515
Downloads: 000122004
Research Area: Social Science and HumanitiesÂ
Country: Rohtak, Haryana, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2305515.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2305515
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