Paper Title
Reducing Cost and Friction in Customer Support through real-time Web Communications
Article Identifiers
Authors
Kaushalendra Pandey , Akshay Singh , Dikshant Suraj , Riya Narula
Keywords
customer support, chat plugin, web communication, real-time.
Abstract
Having a chat support system that operates in real-time is crucial for offering customer assistance and enhancing their satisfaction. Typically, this is achieved by integrating a chat widget or plugin into the seller's website. Moreover, this type of chat feature not only contributes to customers' success but also instills trust in them to make purchases. In this paper, we are going to develop and implement a live chat provider service that would allow users and businesses to provide live chat features on their websites and applications at a reduced cost. This will also be complemented by other features such as ease of use and improved user experience for their customers enabling businesses to provide real-time customer service at reduced cost and improve conversion rates.
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How To Cite
"Reducing Cost and Friction in Customer Support through real-time Web Communications", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.8, Issue 5, page no.a742-a744, May-2023, Available :https://ijnrd.org/papers/IJNRD2305093.pdf
Issue
Volume 8 Issue 5, May-2023
Pages : a742-a744
Other Publication Details
Paper Reg. ID: IJNRD_191907
Published Paper Id: IJNRD2305093
Downloads: 000121106
Research Area: Computer Science & TechnologyÂ
Country: Udham Singh Nagar, Uttarakhand, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2305093.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2305093
About Publisher
Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJNRD (IJ Publication) Janvi Wave
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This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition
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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (IJNRD) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies. The goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working in and around the world. IJNRD will provide an opportunity for practitioners and educators of engineering field to exchange research evidence, models of best practice and innovative ideas.
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