CUSTOMER SATISFACTION ANALYSIS: HDFC VS. LIC HOUSING FINANCE LTD

CUSTOMER SATISFACTION ANALYSIS: HDFC VS. LIC HOUSING FINANCE LTD

Registration ID: IJNRD_200869

Published ID: IJNRD2303494

DOI: Click Here to Get

Dr. Rupam Mishra

Housing Finance, HDFC, LIC.

Throughout human history, the house has held a central position as a physical and symbolic entity for the growth and progress of society. Adequate housing stands as a fundamental necessity for human beings, essential for leading a dignified life. Without proper housing of satisfactory quality, numerous tasks and achievements would be challenging, if not entirely unattainable. In India, a synergy between governmental and private sectors has led to the implementation of various housing reforms, encompassing diverse strategies such as reduced social allocations, diminished public financing, and the cultivation of a real estate culture. The issue of housing shortage is a global phenomenon, particularly severe in developing nations like India, where the housing situation has become increasingly critical in recent times. To address this, mortgage finance markets play a pivotal role in expanding affordable housing options and enhancing housing standards across many countries. Unfortunately, such markets are still in their early stages in India, contributing to lower rates of homeownership and substandard housing quality. These challenges arise from the fundamental problem of limited capital availability, with housing development heavily relying on financial institutions such as banks, credit companies, and development banks for necessary funding. Against this backdrop, this paper aims to examine key aspects of the Indian financing system, with a specific focus on Housing Development Finance Corporation Ltd (HDFC), a prominent player in the Indian housing finance industry, commanding a substantial market share of approximately 17 percent.

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"CUSTOMER SATISFACTION ANALYSIS: HDFC VS. LIC HOUSING FINANCE LTD", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.8, Issue 3, page no.e716-e723, March-2023, Available :https://ijnrd.org/papers/IJNRD2303494.pdf

Volume 8 Issue 3, March-2023

Pages : e716-e723

Paper Reg. ID: IJNRD_200869

Published Paper Id: IJNRD2303494

Downloads: 000121216

Research Area: Engineering

Country: -, -, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2303494.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2303494

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

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