A study on impact of information technology among bank employees and bank customers from socio demographic context at udham singh nagar district in uttarakhand

A study on impact of information technology among bank employees and bank customers from socio demographic context at udham singh nagar district in uttarakhand

Registration ID: IJNRD_187118

Published ID: IJNRD2302064

DOI: Click Here to Get

Beena Arya , P.C.Suyal , Kiran Rana

Key Words Used: Banking Service, Information Technology, Demographic Profile, Service Accessibility, Customer Satisfaction, Technology-Based Service.

ABSTRACT- Information Technology has globally turned out to be a key component in economic growth of many developed and developing countries in the world. Many improvements and innovations have taken place in the world in recent years. The most striking and one of the most noticeable is the growth of Information and Communication Technology (ICTs). It is no longer news that we are now in Information age that is characterized by an ever-changing Information Technology revolution. This study discourses the impact of Information Technology on the banking services offered to the bank customers and bank employees. Information Technology offers economies of scale in service delivery, covering innovative customers and developing advanced services. Banking sector in India has made rapid speed in modernizing and aligning technology to the new competitive business. It adopts mobile, internet and communication systems to deliver speedy services. This present study was started with the objective of significant bank customers and bank employees demographic profile, factors influencing on service accessibility, customer satisfaction on technology based service and strategies required to improve this service selection. This study was conducted in Udham Singh Nagar District (Uttarakhand state), which covered 260 samples in number. The data for the study was collected through well-constructed questionnaire. This study seeks to test the above objectives with simple percentage analysis. This study was concluded that banking services through information technology platform offers satisfied service to the bank customers and bank employees and consecutively needs to improve as per changing technology preference.

Published Paper   E-Certificate

"A study on impact of information technology among bank employees and bank customers from socio demographic context at udham singh nagar district in uttarakhand", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.8, Issue 2, page no.a502-a509, February-2023, Available :https://ijnrd.org/papers/IJNRD2302064.pdf

Volume 8 Issue 2, February-2023

Pages : a502-a509

Paper Reg. ID: IJNRD_187118

Published Paper Id: IJNRD2302064

Downloads: 000121128

Research Area: Commerce

Country: Rudrapur, Uttarakhand, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2302064.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2302064

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJNRD (IJ Publication) Janvi Wave

This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition

Call For Paper - Volume 10 | Issue 8 | August 2025

IJNRD is Scholarly open access journals, Peer-reviewed, and Refereed Journals, High Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool), Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) with Open-Access Publications.

INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (IJNRD) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies. The goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working in and around the world. IJNRD will provide an opportunity for practitioners and educators of engineering field to exchange research evidence, models of best practice and innovative ideas.

Indexing In Google Scholar, SSRN, ResearcherID-Publons, Semantic Scholar | AI-Powered Research Tool, Microsoft Academic, Academia.edu, arXiv.org, Research Gate, CiteSeerX, ResearcherID Thomson Reuters, Mendeley : reference manager, DocStoc, ISSUU, Scribd, and many more

How to submit the paper?

Important Dates for Current issue

Paper Submission Open For: August 2025

Current Issue: Volume 10 | Issue 8

Last Date for Paper Submission: Till 31-Aug-2025

Notification of Review Result: Within 1-2 Days after Submitting paper.

Publication of Paper: Within 01-02 Days after Submititng documents.

Frequency: Monthly (12 issue Annually).

Journal Type: International Peer-reviewed, Refereed, and Open Access Journal.

Subject Category: Research Area