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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | A STUDY ON CONSUMERS PERCEPTION AND SATISFACTION REGARDING DOORSTEP DELIVERY OF PUBLIC SERVICES SCHEME WITH SPECIAL REFERENCE TO REVENUE DEPARTMENT SERVICES IN DELHI. |
| Authors Name: | Monika Sharma , Dr. Sushil Kumar |
| Download E-Certificate: | Download |
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IJNRD_187095
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| Published Paper Id: | IJNRD2302051 |
| Published In: | Volume 8 Issue 2, February-2023 |
| DOI: | |
| Abstract: | Every citizen is entitled to hassle-free public services in India. Right to Public Services legislation in India comprises statutory laws which guarantee time bound delivery of services for various public services rendered by the Government to citizen. Delhi Assembly had passed the 'Delhi Right of Citizen to Time Bound Delivery of Services Amendment Bill, 2015’. The Bill aims at providing citizens with time bound delivery of government services. The Govt of NCT Delhi, ruled by the Aam Aadmi party, launched its most awaited scheme Doorstep delivery of public services in September 2018 in 3 phases at a cost of 50 rupees to free the city’s 18 million residents from having to visit government offices and reduce corruption. Doorstep Delivery Services List was 40 services in Phase 1, 30 services in Phase 2 and 30 services in Phase 3 The major services in this project include provision of certificates from the revenue department, driving licenses and related services from the transport department, and availing access to certain social sector services. This research paper aims to study the consumer perception and satisfaction of the users of this scheme related to revenue department public services department in Delhi. |
| Keywords: | Doorstep Delivery of public services, revenue department, consumer perception, consumer satisfaction, mobile governance, m- governance, Delhi. |
| Cite Article: | "A STUDY ON CONSUMERS PERCEPTION AND SATISFACTION REGARDING DOORSTEP DELIVERY OF PUBLIC SERVICES SCHEME WITH SPECIAL REFERENCE TO REVENUE DEPARTMENT SERVICES IN DELHI. ", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 2, page no.a396-a406, February-2023, Available :http://www.ijnrd.org/papers/IJNRD2302051.pdf |
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| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2302051 Registration ID: 187095 Published In: Volume 8 Issue 2, February-2023 DOI (Digital Object Identifier): Page No: a396-a406 Country: -, -, - Research Area: Engineering Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2302051 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2302051 |
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