A STUDY ON CONSUMERS PERCEPTION AND SATISFACTION REGARDING DOORSTEP DELIVERY OF PUBLIC SERVICES SCHEME WITH SPECIAL REFERENCE TO REVENUE DEPARTMENT SERVICES IN DELHI.

Registration ID: IJNRD_187095

Published ID: IJNRD2302051

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Monika Sharma , Dr. Sushil Kumar

Doorstep Delivery of public services, revenue department, consumer perception, consumer satisfaction, mobile governance, m- governance, Delhi.

Every citizen is entitled to hassle-free public services in India. Right to Public Services legislation in India comprises statutory laws which guarantee time bound delivery of services for various public services rendered by the Government to citizen. Delhi Assembly had passed the 'Delhi Right of Citizen to Time Bound Delivery of Services Amendment Bill, 2015’. The Bill aims at providing citizens with time bound delivery of government services. The Govt of NCT Delhi, ruled by the Aam Aadmi party, launched its most awaited scheme Doorstep delivery of public services in September 2018 in 3 phases at a cost of 50 rupees to free the city’s 18 million residents from having to visit government offices and reduce corruption. Doorstep Delivery Services List was 40 services in Phase 1, 30 services in Phase 2 and 30 services in Phase 3 The major services in this project include provision of certificates from the revenue department, driving licenses and related services from the transport department, and availing access to certain social sector services. This research paper aims to study the consumer perception and satisfaction of the users of this scheme related to revenue department public services department in Delhi.

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Monika Sharma & Dr. Sushil Kumar (February-2023). A STUDY ON CONSUMERS PERCEPTION AND SATISFACTION REGARDING DOORSTEP DELIVERY OF PUBLIC SERVICES SCHEME WITH SPECIAL REFERENCE TO REVENUE DEPARTMENT SERVICES IN DELHI. . INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(2), a396-a406. https://ijnrd.org/papers/IJNRD2302051.pdf

Volume 8 Issue 2, February-2023

Pages : a396-a406

Paper Reg. ID: IJNRD_187095

Published Paper Id: IJNRD2302051

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