Paper Title
comparative study of expectations and perceptions of govt and private polyechnics students
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: Authors
Keywords
Expectation,Perception,Service Quality
Abstract
The customers are always been concerned with the quality. It is not quite enough for the educational institutions to set quality standards in accordance with the student's expectations. In the world of competition ,providing quality service is main competing tool for success. To achieve competitive benefit, customer service and quality are the two most powerful forces for the service providers. Considering any other service, measuring service quality is an important issue in technical education.We believe that the quality of service of education establishments can be measured by detecting the gap between the expectations and performance of the services considered by the scholars. Therefore, on the basis of measuring the quality of service during this study Parasuraman, Zithamal and Beri (1988), the SERQUAL model was adopted as the base quality. The SERQUAL model measures the difference between the 5 dimensions, especially reliability, responsibility, assurance, empathy and tangibles. Specifically, a 22-item section that measures student’s expectations and another 22-item section that evaluates the perception of a student. 'Interval score' is derived for every 5 dimensions.
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How To Cite (APA)
Dr Nidhi Malik (January-2023). comparative study of expectations and perceptions of govt and private polyechnics students. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 8(1), d576-d587. https://ijnrd.org/papers/IJNRD2301368.pdf
Issue
Volume 8 Issue 1, January-2023
Pages : d576-d587
Other Publication Details
Paper Reg. ID: IJNRD_186826
Published Paper Id: IJNRD2301368
Downloads: 000122257
Research Area: Management
Author Type: Indian Author
Country: Rohtak, Haryana, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2301368.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2301368
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