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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | comparative study of expectations and perceptions of govt and private polyechnics students |
| Authors Name: | Dr Nidhi Malik |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_186826
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| Published Paper Id: | IJNRD2301368 |
| Published In: | Volume 8 Issue 1, January-2023 |
| DOI: | |
| Abstract: | The customers are always been concerned with the quality. It is not quite enough for the educational institutions to set quality standards in accordance with the student's expectations. In the world of competition ,providing quality service is main competing tool for success. To achieve competitive benefit, customer service and quality are the two most powerful forces for the service providers. Considering any other service, measuring service quality is an important issue in technical education.We believe that the quality of service of education establishments can be measured by detecting the gap between the expectations and performance of the services considered by the scholars. Therefore, on the basis of measuring the quality of service during this study Parasuraman, Zithamal and Beri (1988), the SERQUAL model was adopted as the base quality. The SERQUAL model measures the difference between the 5 dimensions, especially reliability, responsibility, assurance, empathy and tangibles. Specifically, a 22-item section that measures student’s expectations and another 22-item section that evaluates the perception of a student. 'Interval score' is derived for every 5 dimensions. |
| Keywords: | Expectation,Perception,Service Quality |
| Cite Article: | "comparative study of expectations and perceptions of govt and private polyechnics students", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 1, page no.d576-d587, January-2023, Available :http://www.ijnrd.org/papers/IJNRD2301368.pdf |
| Downloads: | 000118754 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2301368 Registration ID: 186826 Published In: Volume 8 Issue 1, January-2023 DOI (Digital Object Identifier): Page No: d576-d587 Country: Rohtak, Haryana, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2301368 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2301368 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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