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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | AN ASSESSMENT OF THE EFFECTIVENESS OF ELECTRONIC TAX MANAGEMENT SYSTEMS IN MALAWI; CASE STUDY OF THE AUTOMATED SYSTEMS FOR CUSTOMS DATA WORLD SYSTEM (ASYCUDA WORLD) |
| Authors Name: | Wamaka Nyondo |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_182615
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| Published Paper Id: | IJNRD2210032 |
| Published In: | Volume 7 Issue 10, October-2022 |
| DOI: | |
| Abstract: | This study assessed the effectiveness of electronic tax management systems in Malawi taking a case study of AYSYCUDA World system inspired by the fact that there was a little local research in this area hence the remained unknown of the effectiveness of these introduced systems. The study looked at the user satisfaction of the electronic tax management systems, the cost effectiveness of electronic tax management systems and the time effectiveness of the electronic tax management systems. Problems affecting the performance of these systems were also analyzed and possible solutions provided. The study adopted a case study and cross-sectional survey design to obtain information on electronic tax management system effectiveness taking into account of ASYCUDA World users. A sample of 79 respondents were selected using a simple random selection. Data was collected by using questionnaires (with a 96% response rate) and documentary review. Quantitative data were analyzed by using Statistical Package for Social Science (SPSS) and Microsoft Excel while qualitative required the use of Microsoft Word. Findings revealed that the users are satisfied with the systems although there are some structures that are hindering the user satisfaction hence affecting the effectiveness of the electronic tax management systems. It also revealed that the ASYCUDA World is not cost effective although the cost benefit analysis indicated that the benefits that are being realized by the user are outweighing the costs. The ASYCUDA World has also led to the reduction in the time taken to clear goods due to easiness of payments. However, the study revealed some of the challenges affecting the effectiveness of electronic tax management systems including the ASYCUDA World. These problems were: lack of user awareness campaigns, power outages, poor ICT infrastructures and poor network connectivity. The study recommended that the user awareness campaigns be provided, MRA should improve on solving the system query once received from the users, and MRA improve on the accessibility and availability of electronic tax management systems that is through different electronic gadgets like phones and tablets. |
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| Cite Article: | "AN ASSESSMENT OF THE EFFECTIVENESS OF ELECTRONIC TAX MANAGEMENT SYSTEMS IN MALAWI; CASE STUDY OF THE AUTOMATED SYSTEMS FOR CUSTOMS DATA WORLD SYSTEM (ASYCUDA WORLD)", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 10, page no.257-276, October-2022, Available :http://www.ijnrd.org/papers/IJNRD2210032.pdf |
| Downloads: | 000118774 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2210032 Registration ID: 182615 Published In: Volume 7 Issue 10, October-2022 DOI (Digital Object Identifier): Page No: 257-276 Country: Blantyre, MALAWI, Malawi Research Area: Commerce Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2210032 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2210032 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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