A STUDY ON USAGE OF GOOGLE SEARCH ENGINE IN CUSTOMER SERVICE

Registration ID: IJNRD_181247

Published ID: IJNRD2205012

DOI: Click Here to Get

S.FLORA , Dr.T.R. KALAI LAKSHMI

Google search engine,customer satisfaction, user-friendly

Google is defined as the user-friendly service. Over 92% of the population use google search engine. Google is been crossed over more billion searches per day. User use search engine for most of their queries but they only prefer the results available on first page and 2-3% of users go on further pages (except researchers). The study on why does the usage of Google search constantly increasing day-by-day. Even though there is n-number of search engine with various technology obtained by new version, but most of customer feels Google as the user friendly then the others. A study to identify what makes customers to use Google Search and why people opted to Google Search. To identify what they are doing to attract customers and to maintain same level users and for also new users. The research survey is carried among Google search users. This empirical study aim is to identify the CUSTOMER SATISFACTION IN USAGE OF GOOGLE SEARCH ENGINE.

Published Paper   E-Certificate

S.FLORA & Dr.T.R. KALAI LAKSHMI (May-2022). A STUDY ON USAGE OF GOOGLE SEARCH ENGINE IN CUSTOMER SERVICE. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 7(5), 123-128. https://ijnrd.org/papers/IJNRD2205012.pdf

Volume 7 Issue 5, May-2022

Pages : 123-128

Paper Reg. ID: IJNRD_181247

Published Paper Id: IJNRD2205012

Downloads: 000121987

Research Area: Management

Country: Ariyalur, Tamil Nadu, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2205012.pdf

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