Paper Title
A Qualitative Study on Emotional Labour and its Consequences in Healthcare Sector
Article Identifiers
Authors
Dr. Payal Kapoor
Keywords
Emotional Labour. Healthcare sector, Qualitative study
Abstract
Over the years, there has been a tremendous growth of healthcare sector that has brought along tough competition in this sector. The quality of the healthcare services are not merely evaluated in terms of the services provided but it includes the overall patients’ satisfaction and experience as well. Thus, the healthcare institutions expect their healthcare professionals, particularly the nurses, who are in constant communication with the patients and their attendees, to regulate their emotions so as to keep the patient satisfaction level as high as possible thereby performing emotional labour. This study has been conducted to explore the thoughts and experiences of nurses related with the concept of emotional labour as well as to identify its individual and organizational consequences. This is a qualitative study where 20 nurses designated at intensive care unit department were interviewed. 10 Semi –structured, open ended questions were asked. Following main themes were emerged based on the explanations served by the professional nurses: emotional labour, individual and organizational consequences. Appropriate expression and control of emotions has become an inseparable part of healthcare service culture. However, more studies are needed to be conducted at different healthcare departments where more intense emotional labour is performed.
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How To Cite (APA)
Dr. Payal Kapoor (March-2022). A Qualitative Study on Emotional Labour and its Consequences in Healthcare Sector. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 7(3), 826-831. https://ijnrd.org/papers/IJNRD2203103.pdf
Issue
Volume 7 Issue 3, March-2022
Pages : 826-831
Other Publication Details
Paper Reg. ID: IJNRD_180756
Published Paper Id: IJNRD2203103
Downloads: 000121981
Research Area: Management
Country: Prayagraj, Uttar Pradesh, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2203103.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2203103
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Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
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This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition
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