Appraising Service Quality of Medical Clinics on Customer Value in Manmunai North Batticaloa

Registration ID: IJNRD_180758

Published ID: IJNRD2203100

: Click Here to Get

Thuvaraka Mahendran

SERVQUAL Model, Service quality, Customer value, Medical Clinics, Manmunai North Batticaloa.

The healthcare system contributes to continued sustainable economic growth in Sri Lanka, as the country’s economic growth is directly proportional to the healthcare system. Medical Clinics play a remarkable role in the country's development as they provide medical equipment and deliver medical facilities to patients. To investigate the impact of service quality on customer value in Medical Clinics through the SERVQUAL Model. The sample consists of customers (patients) and samples selected through a convenient sampling method. The researcher collected 240 self-administered questionnaires for the survey, and a five-point Likert scale was assigned to measure the variables. The Statistical Package for Social Sciences (SPSS 22.0) was used to present and analyze the data. This exploration concludes that service quality and each of the situations of the independent variable dimensions are at a high position. Further, the finding shows that there is a high level of customer value among those who are using Medical Clinics in Manmunai North Batticaloa. There is a strong positive correlation between service quality and customer value. The study also concludes that there is an impact of service quality on customer value. The empirical evidence from this study increases the understanding of the relationship between service quality and customer value, which helps the service sector, especially medical clinics, improve their customer value through the SERVQUAL model.

Published Paper   E-Certificate

Thuvaraka Mahendran (March-2022). Appraising Service Quality of Medical Clinics on Customer Value in Manmunai North Batticaloa. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 7(3), 808-815. https://ijnrd.org/papers/IJNRD2203100.pdf

Volume 7 Issue 3, March-2022

Pages : 808-815

Paper Reg. ID: IJNRD_180758

Published Paper Id: IJNRD2203100

Downloads: 000122000

Research Area: Engineering

Author Type: Foreign Author

Country: -, -, -

Published Paper PDF: https://ijnrd.org/papers/IJNRD2203100.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2203100

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

UGC CARE JOURNAL PUBLICATION | ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJNRD (IJ Publication) Janvi Wave | IJNRD.ORG | IJNRD.COM | IJPUB.ORG

© 2025 — Authors hold the copyright of this article. This work is licensed under a Creative Commons Attribution 4.0 International License. and The Open Definition.

You are free to share, adapt, and redistribute the material, provided proper credit is given to the original author. 🛡️ Disclaimer: The content, data, and findings in this article are based on the authors’ research and have been peer-reviewed for academic purposes only. Readers are advised to verify all information before practical or commercial use. The journal and its editorial board are not liable for any errors, losses, or consequences arising from its use.

Call For Paper - Volume 10 | Issue 11 | November 2025

IJNRD is a Scholarly Open Access, Peer-Reviewed, Refereed, and UGC CARE Journal Publication with a High Impact Factor of 8.76 (calculated by Google Scholar & Semantic Scholar | AI-Powered Research Tool). It is a Multidisciplinary, Monthly, Low-Cost, and Transparent Peer Review Journal Publication that adheres to the UGC CARE 2025 Peer-Reviewed Journal Policy and aligns with Scopus Journal Publication standards to ensure the highest level of research quality and credibility.

IJNRD offers comprehensive Journal Publication Services including indexing in all major databases and metadata repositories, Digital Object Identifier (Crossref DOI) assignment for each published article with additional fees, citation generation tools, and full Open Access visibility to enhance global research reach and citation impact.

The INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (IJNRD) aims to advance applied, theoretical, and experimental research across diverse academic and professional fields. The journal promotes global knowledge exchange among researchers, developers, academicians, engineers, and practitioners, serving as a trusted platform for innovative, peer-reviewed journal publication and scientific collaboration.

Indexing Coverage: Google Scholar, SSRN, ResearcherID-Publons, Semantic Scholar (AI-Powered Research Tool), Microsoft Academic, Academia.edu, arXiv.org, ResearchGate, CiteSeerX, ResearcherID (Thomson Reuters), Mendeley, DocStoc, ISSUU, Scribd, and many other recognized academic repositories.

How to submit the paper?

By Our website

Click Here to Submit Paper Online

By Mail

Send your paper to editor@ijnrd.org

You can now publish your research in IJNRD. IJNRD is a Transparent Peer-Reviewed Open Access Journal Publication (Refereed Journal), aligning with New UGC and UGC CARE recommendations.

For more details, refer to the official notice: UGC Public Notice

Submit Paper Online

Important Dates for Current issue

Paper Submission Open For: November 2025

Current Issue: Volume 10 | Issue 11 | November 2025

Impact Factor: 8.76

Last Date for Paper Submission: Till 30-Nov-2025

Notification of Review Result: Within 1-2 Days after Submitting paper.

Publication of Paper: Within 01-02 Days after Submititng documents.

Frequency: Monthly (12 issue Annually).

Journal Type: IJNRD is an International Peer-reviewed, Refereed, and Open Access Journal with Transparent Peer Review as per the new UGC CARE 2025 guidelines, offering low-cost multidisciplinary publication with Crossref DOI and global indexing.

Subject Category: Research Area

Call for Paper: More Details

Approval, Licenses and Indexing: More Details