Appraising Service Quality of Medical Clinics on Customer Value in Manmunai North Batticaloa

Appraising Service Quality of Medical Clinics on Customer Value in Manmunai North Batticaloa

Registration ID: IJNRD_180758

Published ID: IJNRD2203100

DOI: Click Here to Get

Thuvaraka Mahendran

SERVQUAL Model, Service quality, Customer value, Medical Clinics, Manmunai North Batticaloa.

The healthcare system contributes to continued sustainable economic growth in Sri Lanka, as the country’s economic growth is directly proportional to the healthcare system. Medical Clinics play a remarkable role in the country's development as they provide medical equipment and deliver medical facilities to patients. To investigate the impact of service quality on customer value in Medical Clinics through the SERVQUAL Model. The sample consists of customers (patients) and samples selected through a convenient sampling method. The researcher collected 240 self-administered questionnaires for the survey, and a five-point Likert scale was assigned to measure the variables. The Statistical Package for Social Sciences (SPSS 22.0) was used to present and analyze the data. This exploration concludes that service quality and each of the situations of the independent variable dimensions are at a high position. Further, the finding shows that there is a high level of customer value among those who are using Medical Clinics in Manmunai North Batticaloa. There is a strong positive correlation between service quality and customer value. The study also concludes that there is an impact of service quality on customer value. The empirical evidence from this study increases the understanding of the relationship between service quality and customer value, which helps the service sector, especially medical clinics, improve their customer value through the SERVQUAL model.

Published Paper   E-Certificate

"Appraising Service Quality of Medical Clinics on Customer Value in Manmunai North Batticaloa", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.7, Issue 3, page no.808-815, March-2022, Available :https://ijnrd.org/papers/IJNRD2203100.pdf

Volume 7 Issue 3, March-2022

Pages : 808-815

Paper Reg. ID: IJNRD_180758

Published Paper Id: IJNRD2203100

Downloads: 000121113

Research Area: Engineering

Country: -, -, -

Published Paper PDF: https://ijnrd.org/papers/IJNRD2203100.pdf

Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2203100

Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJNRD (IJ Publication) Janvi Wave

This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition

Call For Paper - Volume 10 | Issue 8 | August 2025

IJNRD is Scholarly open access journals, Peer-reviewed, and Refereed Journals, High Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool), Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) with Open-Access Publications.

INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (IJNRD) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies. The goal is to promote scientific information interchange between researchers, developers, engineers, students, and practitioners working in and around the world. IJNRD will provide an opportunity for practitioners and educators of engineering field to exchange research evidence, models of best practice and innovative ideas.

Indexing In Google Scholar, SSRN, ResearcherID-Publons, Semantic Scholar | AI-Powered Research Tool, Microsoft Academic, Academia.edu, arXiv.org, Research Gate, CiteSeerX, ResearcherID Thomson Reuters, Mendeley : reference manager, DocStoc, ISSUU, Scribd, and many more

How to submit the paper?

Important Dates for Current issue

Paper Submission Open For: August 2025

Current Issue: Volume 10 | Issue 8

Last Date for Paper Submission: Till 31-Aug-2025

Notification of Review Result: Within 1-2 Days after Submitting paper.

Publication of Paper: Within 01-02 Days after Submititng documents.

Frequency: Monthly (12 issue Annually).

Journal Type: International Peer-reviewed, Refereed, and Open Access Journal.

Subject Category: Research Area