E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW

Registration ID: IJNRD_215287

Published ID: IJNRD2101005

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Mr. Lalitkumar H Tank

E-services, Quality of e-government, e-government, Dimensions of e-services

This investigation aims to synthesize related work in the field of e-Government service quality. Governments are responsible for delivering easy and effective services to the public, so they adopted electronic government as a way to reduce costs, improve services, save time, and improve public sector performance and effectiveness. Support via the internet one of the most important factors in determining whether an e-government initiative succeeds or fails is quality. It improves the performance and efficacy of governments, as well as user relationships and satisfaction. The evaluation of e-service quality is a challenging task because it is based on citizens' perceptions, which are difficult to understand and quantify. The aim of this paper is to examine scales for measuring the quality of e-government services that include an assessing scale based on defining the important e-service quality dimensions. These dimensions address critical e-services criteria in order to improve e-service efficiency.

Published Paper   E-Certificate

Mr. Lalitkumar H Tank (January-2021). E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 6(1), 23-29. https://ijnrd.org/papers/IJNRD2101005.pdf

Volume 6 Issue 1, January-2021

Pages : 23-29

Paper Reg. ID: IJNRD_215287

Published Paper Id: IJNRD2101005

Downloads: 000121992

Research Area: Management

Country: Surat , Gujarat, India

Published Paper PDF: https://ijnrd.org/papers/IJNRD2101005.pdf

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Journal Name: INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT(IJNRD)

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